Refund Policy
Last updated: March 2026
30-Day Refund Guarantee
We stand behind the quality of our services with a full 30-day refund policy.
Overview
We offer a 30-day refund policy for eligible services. If you are not satisfied with the service provided, you may request a refund within 30 days of purchase. Our support team will review the request and assist in resolving the issue promptly.
Eligible Services
The following services are eligible for refunds under this policy:
- Paid membership or partnership programs
- Event registration fees (if canceled before the event)
- Advertising and promotional packages
- Business development program fees
Refund Process
To request a refund, please follow these steps:
Submit Your Request
Contact our support team via email at admin@explorecolumbiacounty.com or by phone at (706) 447-7677 with your refund request.
Provide Details
Include your name, contact information, service purchased, date of purchase, and reason for the refund request.
Review Process
Our team will review your request within 5 business days and contact you regarding the status of your refund.
Refund Issued
Approved refunds will be processed within 10 business days to your original payment method.
Non-Refundable Services
The following are not eligible for refunds:
- Free consultation services
- Services that have been fully delivered or completed
- Event registration fees for events that have already occurred
- Custom services or materials specifically created for your business
Exceptions
In exceptional circumstances, we may consider refund requests outside the 30-day window on a case-by-case basis. These exceptions are at the sole discretion of the Columbia County Convention & Visitors Bureau Inc management team.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us:
Columbia County Convention & Visitors Bureau Inc
12123 W Tio Leo Ct, Boise, ID 83709
Phone: (706) 447-7677
Email: admin@explorecolumbiacounty.com